Job Title: Customer Service Representative (CSR)

Category: HVAC & Plumbing

Qualifications:

· Excellent communication and interpersonal skills, both written and verbal

· Strong organizational skills and the ability to multi-task in a fast-paced environment

· A team player punctual and reliable

· A positive attitude and a commitment to providing exceptional customer service

· Proficiency in basic computer skills, including data entry

· Ability to Commute

· Experience in HVAC or Plumbing is a huge plus

· Experience with Housecall Pro or ServiceTitan also a huge plus

Benefits: We offer a competitive compensation package that includes:

· Paid time off

· Health insurance

· 401(k) plan

· Pay: $15-$22 Hourly (depending on experience)

· 401(k)

· On-the-job training

Responsibilities:

In this role, you’ll be the first point of contact for our valued customers, ensuring their comfort needs are met. Answer phone calls, greeting customers with a friendly and professional demeanor, Schedule appointments for service calls and dispatch technicians efficiently, Make outbound calls to book jobs and promote valuable maintenance agreements, Provide outstanding customer service, resolving inquiries and exceeding expectations, Input customer data and maintain accurate records in our system which is currently ServiceTitan.

Job description:

Be the “Service Concierge” at Air & Plumbing Today LLC in San Antonio Texas.

Are you great with people on the phone? Are you exceptional at customer service? Do you thrive in a fast-paced environment where you can make a real difference for our customers? We are looking for a motivated Customer Service Representative (CSR) to join our growing team in San Antonio!

In this role, you’ll be the first point of contact for our valued customers, ensuring their comfort needs are met. Here’s what you’ll do:

• Answer phone calls, greeting customers with a friendly, helpful and professional tone.
• Schedule appointments for service calls and dispatch technicians efficiently.
• Make outbound calls to book jobs and promote valuable maintenance agreements.
• Provide outstanding customer service, resolving inquiries and exceeding expectations.
• Input customer data and maintain accurate records in our system.

To excel as a CSR, you’ll need:

• Excellent communication and interpersonal skills, both written and verbal.
• is a plus.
• Strong organizational skills and the ability to multi-task in a fast-paced environment.
• A team player punctual and reliable.
• A positive attitude and a commitment to providing exceptional customer service.
• Proficiency in basic computer skills, including data entry.

Ready to join a company that values its employees and makes a difference in people’s lives?

Apply today! We can’t wait to meet you!

Job Type: Full-time

Shift: Day shift

Experience:

• working for a Plumbing or HVAC company: 1 year (Preferred)

Work Location: In person at 3615 Tavern Oaks San Antonio Texas 78247

About Air & Plumbing Today:

¡Hola! We’re one of the fastest growing HVAC & Plumbing companies in Texas! We’re a fun company to work for and we treat our employees like family. Manny Mallen and his wife Maira founded this company in 2011 with Manny running air conditioning repair calls and Maira answering the phones. Fast-forward to 2024, we have a fleet of over 30 trucks and a great team who cares about our customers’ comfort. We always do the right thing for our customers